Terms & Conditions

ABOUT THESE TERMS

 

Who we are.  Nat The Cat, registered in England (together “NTC”).

 

How to contact us. You can find out more information about how to contact us here.

 

These terms. 

These are the terms and conditions (“Terms”) that apply when you purchase products from NTC. When you purchase from NTC, these Terms apply and the legal contract is between you and the seller(s) of the items you have ordered. NTC acts on behalf of the seller(s). All orders shall be facilitated by Nat The Cat 

 

Please read these Terms carefully.  

By placing an order with NTC via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old.  If you do not agree to these Terms, you must not order any products from NTC.

 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND NTC

Placing an order. After you place an order via the Website, an order summary will be shown to you summarising the products you have ordered.  This order summary does not mean that NTC has accepted your order: at this stage of your order NTC will carry out the checks explained below.

 

Pre-acceptance checks by NTC. After you place your order, NTC will check that the product is in stock, there are no pricing errors on the website or any problems with the payment details that you have provided us with, and you have passed anti-fraud, credit and security checks. We do our utmost to make sure all images and details of the products that are shown on the website are accurate at the time you place your order. However, at times we may get this wrong, and this sometimes means NTC can’t accept your order if we only discover an error as part of our order processing checks.

 

Where NTC can’t accept your order. If NTC can’t accept your order for one of these reasons, we will let you know why by email, and won’t charge you for the product.

 

Accepting your order. You will receive a dispatch confirmation email from NTC once we have completed the stock, price and payment checks related to your order, and all of those have been passed. The contract is then formed between you and the seller(s) of the items (NTC) you have ordered at the time we send you the dispatch confirmation email. We will also contact you by email if we are unable to accept your order.

WHEN WE TAKE PAYMENT

Once your order is accepted. NTC will take payment when you submit your order, shortly before dispatch of the products to you.

 

Taxes and local import duties. If you order products from the website for delivery to certain countries, your order may  be subject to import duties and local taxes. NTC doesn’t have any control over these charges, and you will need to pay them in order to receive your order. 

 

CHANGED YOUR MIND? HERE’S WHEN YOU CAN CANCEL

How long do I have to change my mind? We hope you are happy with your order, but if you’ve changed your mind you can cancel and/or return your order:

- at any time before you receive our order confirmation email; or before the goods have been dispatched to you.

 

Returns requirements and refunds. 

See above for details.  Please make sure you return the product unused and unworn, in the same condition you received it, as well as all the packaging and included accessories, but nothing else! 

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How do I cancel? 

You can cancel your order by emailing brodie@natthecat.co.uk or calling us on +44 (0)7852296959. Your order will be cancelled at the time we receive your cancellation request, and you’ll need to return the products to us within 14 calendar days of your order cancellation. NTC will then provide you with instructions on how to return the product. 

 

You’ll usually receive your refund within 14 days of NTC receiving the product back from you, or within 14 days of your cancellation notice if we haven’t yet dispatched the products.

 

WHAT TO DO IF THE PRODUCT IS FAULTY? 

Within 30 days of delivery of the product/service: If a product you have ordered from NTC develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund from NTC. You can also request an exchange. You need to tell us about any problems like this within thirty (30) days from the day after the date of the delivery of that product to you. Once we receive the product from you, we will test it and, provided we agree with your assessment, we will refund the price of the faulty product along with the delivery charges you paid.

 

Between 30 days and 90 days after delivery of the product/service: If a product you have ordered from NTC develops a fault after 30 days of delivery, but less than 90 days after delivery, NTC will usually offer you a repair of the product.  If we can’t repair the product then we may offer you a replacement instead of a repair. If the repair or replacement we provide has not resolved the problem, you can require us to either issue you a partial refund of the price you paid for the product, or reject the product and seek a refund.

 

How to return a faulty product. 

To return a faulty product to us, please email us at brodie@natthecat.co.uk or call us on +44 (0) 7852296959. Once we’ve heard from you, we’ll send you instructions on how to return the product. You’ll usually receive your refund within 14 days of us receiving the product back from you.

 

What can’t you return? 

Any products with problems caused by accident, neglect, misuse or normal wear and tear can’t be returned to us and won’t be covered by the manufacturer’s warranty. Also, if you return something to us which isn’t actually faulty, the product will be returned to you at your expense.

 

LEGAL STUFF

Statutory rights. You will always have statutory rights in relation to products/services that are faulty, damaged or not as described. Your statutory rights are not affected by these Terms. What happens if we break these Terms? If we break these Terms, we are responsible for the proportion of loss or damage you suffered that happened as a foreseeable result of our actions, or because we failed to use reasonable care and skill. We are not responsible for any loss or damage that is not “foreseeable”. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen. We don’t exclude or limit our liability to you if it would be unlawful to do so.  This includes liability for death or personal injury caused by NTC’s negligence, fraud, or breach of your consumer rights.

 

Products are for domestic and private use only. We won’t have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.

 

What laws apply to these Terms? 

These Terms are governed by English law and you can bring legal proceedings in the English courts.  If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts.  If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

 

Complaints handling. 

If you are not happy with how NTC has handled any complaint, you may want to submit the dispute to the European Commission Online Dispute Resolution platform, for online resolution by an independent body. 

 

Changes to these Terms. As NTC grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date, but will apply to future orders.

 

February 2021